For many models, we accept consultations on remote repair or replacement. If the main unit works normally and only the remote operation fails, a dead remote battery or a malfunction may be the cause. Since the approach differs by model and model year, please let us know the installation time, product name, and current symptoms. For vehicles we fitted, we will check stock and procurement status and then advise on the approach and an estimate. For vehicles fitted at another shop or bought used, we must first check the actual vehicle (by having you visit so we can see the car) before we can advise. We do not quote prices, including rough estimates, by phone or email before that check.

Please also talk to us if you have lost a key fob (the authentication remote) or would like an extra one for a family member. Depending on the model, additional registration or reissue may or may not be possible.

If one is lost, security considerations may mean steps are needed so that the missing fob is not simply left as it is. What those steps involve varies with the model and how it was installed, so rather than explaining the procedure by email or phone alone, we go through it with your car in front of us. Please contact us as early as you can, telling us when it was fitted and the product name.

If you would like an extra, let us know how many you need and we will tell you the availability and a guide price.