In many cases this improves by logging in to the app again or resetting the communication state. Messages such as "Session expired" or an offline state can occur due to a temporary update of communication or authentication. Please try restarting the app and signing in again; if it still doesn't improve, contact us with the message shown or a screenshot. After checking the situation, we will advise on a settings review or an inspection.

If you replace or upgrade your smartphone, you may need to log in again and reconfigure the dedicated app (Author ID, A.connect, Compass, etc.) on your new device. Before switching phones, please check and keep a note of your current login details. If you are unsure about the steps or the transfer does not go smoothly, our staff will be happy to assist you with the setup when you visit our shop.