Yes, we can also check issues with Bluetooth connectivity.

However, with Bluetooth problems, the cause can vary depending on whether it’s a problem on the smartphone side, on the audio equipment itself, or influenced by the vehicle’s condition or settings.

Therefore, at LOGON, we’ll organize how the symptoms appear, and then—if necessary—proceed with confirming the smartphone settings, re-pairing/reconnecting, checking the status of the connected device, and so on, while also examining the actual device side.

For example, even with issues such as:

• Cannot connect
• Disconnects partway through
• No sound
• Incorrect track/title display
• Only microphone calls are unstable

the key points to check differ depending on the symptom.

If the equipment was already installed at our shop, it’s easier to check while taking the installation details into account. Even for vehicles installed elsewhere or with OEM audio, we can guide you after first organizing the symptoms present at this time.

Since we won’t force a conclusion about the cause and will confirm things in order, if you can tell us when the problem occurs and the model of the device you’re using, please consult us with those details first.